99abai Privacy Policy – How We Protect Your Data in Pakistan

1. Who We Are

99abai is an online betting and gaming platform serving players in Pakistan. Our platform is accessible at https://99abai.biz and offers cricket betting (including PSL betting), virtual sports, fishing games, and related promotional services. 99abai is the data controller responsible for the personal information you provide when using our platform.

We take privacy seriously — not just because we are required to under our gaming licence, but because our Pakistani players deserve to know exactly how their information is handled. This policy is written in plain language on purpose. If any section is unclear, please contact us directly before providing any personal data.

2. Personal Data We Collect

99abai collects only the data necessary to operate our platform, comply with regulatory requirements, and provide a safe experience for Pakistani players. Below is a summary of the categories of personal data we may collect:

We do not collect sensitive personal data such as biometric data, health information, or religious beliefs, except where explicitly required for age or identity verification purposes.

3. How We Collect Your Data

3.1 Directly From You

Most of the data 99abai holds about you comes directly from you. This includes everything you provide when registering an account, completing identity verification (KYC), making a deposit, requesting a withdrawal, placing a bet, contacting customer support, or opting into a promotion.

3.2 Automatically

When you browse the 99abai website or use the platform, certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, your session duration, and which pages or features you interact with. This data is collected through server logs and first-party cookies. It helps 99abai maintain platform security, fix technical issues, and understand how Pakistani players navigate the product.

3.3 From Payment Processors

When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card payment, our payment processing partners may share transaction confirmation data with 99abai to allow us to credit or debit your account correctly. 99abai does not store full card numbers or mobile banking PINs — these are handled entirely by the respective payment platforms.

3.4 From Verification Partners

To complete KYC checks, 99abai may use third-party identity verification services that cross-reference the documents you provide against official databases. These partners operate under strict data processing agreements and may only use your data for the purpose of identity verification on behalf of 99abai.

4. Why We Use Your Data

99abai uses your personal data only for specific, legitimate purposes. We do not process data in ways that are incompatible with the reasons we collected it. Here is a plain-language explanation of each purpose:

• Account Management: Creating and maintaining your 99abai account, processing your bets, crediting winnings, processing deposits and withdrawals, and providing customer support.
• Identity Verification (KYC): Confirming that you are who you say you are, that you are aged 18 or over, and that you are not on any restricted player lists. This is a regulatory requirement under our gaming licence.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, and account takeovers. Monitoring betting patterns for signs of match-fixing or prohibited bonus abuse.
• Responsible Gaming: Monitoring your gambling behaviour to identify signs of problem gambling. If patterns suggest a player may need support, we may reach out proactively or apply protective measures such as deposit limit reviews.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how Pakistani players use 99abai and to improve the product — better mobile performance, faster odds loading, more relevant market suggestions.
• Legal Compliance: Meeting our obligations under our gaming licence, including record-keeping requirements, reporting to relevant regulatory authorities, and responding to lawful requests from law enforcement.
• Marketing Communications (with consent): Sending promotional offers, bonus notifications, and platform updates to players who have opted in. You can withdraw this consent at any time.

5. Legal Basis for Processing

Every time 99abai processes your personal data, it does so on one of the following legal grounds:

6. Who We Share Your Data With

99abai does not sell, rent, or trade your personal data to any third party. We share personal data only in the following specific, limited circumstances:

6.1 Payment Processors

To complete deposits and withdrawals, we share the minimum necessary data with our payment partners — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and card payment processors. These partners receive only the data required to process the specific transaction and are contractually prohibited from using it for any other purpose.

6.2 Identity Verification Services

Our KYC process involves third-party verification partners who check the identity documents you submit. These partners operate under strict data processing agreements and are only permitted to use your data for verification purposes on behalf of 99abai.

6.3 Regulatory Authorities

99abai operates under a gaming licence and is subject to audit and reporting requirements. We may be required to share certain player data with our licencing authority, or with law enforcement agencies in Pakistan or elsewhere, in response to lawful requests. We will always notify affected players where we are legally permitted to do so.

6.4 Fraud Prevention Networks

To protect the 99abai community, we participate in shared fraud prevention systems used across the licensed gambling industry. If an account is flagged for serious fraud, money laundering, or match-fixing activity, relevant information may be shared with these industry-wide systems.

6.5 Service Providers

99abai uses trusted technology service providers for functions including server hosting, email delivery, live chat software, and analytics. These providers only process data on our behalf and under our instructions — they have no independent right to use your personal data.

7. Cookies & Tracking Technologies

99abai uses cookies and similar technologies to make the platform work properly and to understand how Pakistani players use it. Here is an honest overview of what we use and why:

7.1 Essential Cookies

These cookies are necessary for the 99abai platform to function at all. They handle things like keeping you logged in during your session, maintaining your bet slip between pages, and ensuring that your account settings apply correctly. These cannot be disabled without breaking the platform.

7.2 Functional Cookies

Functional cookies remember your preferences — language settings, odds format, and other personalisation options. They make using 99abai more convenient by not requiring you to reset preferences on every visit.

7.3 Analytics Cookies

We use first-party analytics to understand how players navigate 99abai — which features are most used, where players encounter difficulties, and how platform performance varies across different devices and networks in Pakistan. This data is aggregated and does not identify individual players. You can opt out of analytics cookies in your browser settings without affecting platform functionality.

7.4 Marketing Cookies

Marketing cookies are only placed if you have given explicit consent. They allow us to understand which promotions are relevant to you and to avoid sending communications about offers you have already seen. You can withdraw consent for marketing cookies at any time through your account settings.

8. How Long We Keep Your Data

99abai keeps personal data only for as long as it is needed for the purpose for which it was collected, or as required by our gaming licence and applicable law. Below is an overview of our standard retention periods:

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you personally. We do not retain identifiable personal data for longer than is genuinely necessary.

9. How We Protect Your Data

Protecting the personal data of Pakistani players is a core operational responsibility at 99abai. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 99abai platform is encrypted using industry-standard SSL/TLS protocols. Sensitive data never travels in plain text.
• Encryption at Rest: Personal data stored on our servers is encrypted at rest. Even in the unlikely event of a server breach, stored data is not readable without the encryption keys.
• Access Controls: Only authorised 99abai staff who need access to specific data to perform their roles are permitted to access it. Access is logged and audited regularly.
• Two-Factor Authentication: Player accounts support two-factor authentication (2FA). We strongly encourage all 99abai players to enable 2FA in their account security settings.
• Regular Security Audits: Our platform and infrastructure are subject to regular independent security assessments to identify and address vulnerabilities before they can be exploited.
• Data Breach Procedures: In the event of a data breach affecting personal data, 99abai has incident response procedures to contain the breach, assess its impact, and notify affected players and relevant authorities as required.

While 99abai takes every reasonable precaution, no digital platform can guarantee absolute security against all threats. Your own account security also matters — keep your password strong and unique, never share your login details, and enable 2FA on your account.

10. Your Privacy Rights

As a 99abai player, you have specific rights over your personal data. These rights can be exercised by contacting us at support@99abai.biz. We will respond to all privacy rights requests within 30 days.

11. Marketing Communications

99abai will only send you marketing emails, SMS messages, or in-app promotional notifications if you have explicitly opted in to receive them. During registration, you will be given a clear choice about whether to receive marketing communications — this choice is never pre-ticked.

Marketing communications from 99abai typically include information about PSL betting promotions, cricket bonus offers, virtual sports tournaments, and fishing games competitions. We try to make every communication relevant and useful — not just generic bulk messages.

You can withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from 99abai
• Updating your notification preferences in your account settings
• Contacting our support team at support@99abai.biz and requesting to be removed from marketing lists

Withdrawal of marketing consent takes effect within 48 hours. It does not affect transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts — these are essential communications that we will continue to send regardless of marketing preferences.

12. Children and Minors

The 99abai platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered at 99abai or has accessed someone else's account, please contact us immediately at support@99abai.biz. We will investigate the matter as a priority, suspend the account in question, and delete any data collected from the minor as quickly as our legal obligations allow.

Parents and guardians are encouraged to use parental controls on shared devices to prevent underage access to gambling platforms. Information on parental control tools is available on our Responsible Gaming page.

13. Changes to This Privacy Policy

99abai reviews this Privacy Policy regularly and updates it as necessary to reflect changes in how we process data, new legal requirements, or feedback from players. When material changes are made, we will notify registered players via email and/or a notice on the platform at least 7 days before changes take effect.

The date of the most recent update is shown at the top of this page. We encourage you to check this page periodically. Continuing to use 99abai after a policy update takes effect means you accept the updated Privacy Policy. If you disagree with any change, you should close your account before the new policy takes effect.

14. Contact Us & Privacy Complaints

If you have a question about this Privacy Policy, want to exercise a privacy right, or wish to raise a data protection concern, please get in touch with the 99abai privacy team:

We take privacy complaints seriously and will investigate every concern promptly and fairly. If after contacting us you remain unsatisfied with our response to a privacy complaint, you may also escalate the matter to the data protection supervisory authority in the jurisdiction under which 99abai's gaming licence is issued.